Legal
Refund Policy
Last updated: July 16, 2026
1. Overview
This Refund Policy explains when refunds are available for AutoWorkflows subscriptions and credit purchases. Because generating videos consumes real AI compute (GPU / model inference), credits that have already been spent on generation cannot be refunded.
2. Non-refundable: consumed AI credits
Due to AI rendering compute costs, once credits have been used to generate video, images, voice, or related AI jobs, those credits are non-refundable — no exceptions for “I didn’t like the output,” niche performance, or change of mind. If a job fails because of a platform-side error and credits were deducted incorrectly, contact [email protected] with your account email and job/invoice ID. We will investigate and restore credits where the failure is on our side.
3. Subscriptions
Monthly memberships (Creator, Pro, Studio) renew automatically until cancelled. You may cancel anytime; access continues through the end of the paid period. We generally do not refund partial months already started, except where required by applicable law or in cases of verified billing error (duplicate charge, wrong plan charged).
4. Unused one-time credit packs
Unused credit packs may be eligible for a refund within 14 days of purchase if no credits from that pack have been consumed. Once any credit from the pack is used for generation, the pack becomes non-refundable under Section 2.
5. Chargebacks & abuse
Filing a chargeback without contacting support first may result in account suspension. Abuse of free trials, promo credits, or repeated “generate then refund” patterns is prohibited and may lead to permanent ban.
6. How to request a refund
Email [email protected] with: • Account email • Invoice / payment ID (Lemon Squeezy / processor reference) • Reason for the request • Whether any credits were consumed We aim to respond within 2 business days.
7. Related policies
See also our Terms of Service and Privacy Policy. Payment processor auditors may request this page alongside those documents.
Questions? Contact us or email [email protected].